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Returns & Refunds Policy

30-Day Guarantee

Customers purchasing goods from the Coppersmiths Rum Company website will have 30 days from the date of delivery to return their item. To be eligible for a return, the item must be unopened and in a resalable condition. Your item must be in its original packaging and you must have a proof of purchase.

We do not accept exchanges for returns and shipping costs are non-refundable.

In order to coordinate your return, please contact us with a receipt or proof of purchase (your name and order number). You must provide proof of postage for your return as Coppersmiths Rum Company is not responsible for returning items lost or damaged in the post. Items that are damaged due to insufficient returns packaging cannot be refunded. You will be responsible for paying for your own shipping costs for returning your item.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the intention to provide you with a refund for your item.

For faulty or damaged goods

We will only replace items if they are faulty or damaged due to the way they have been produced/packaged. An email with proof of purchase, photos of the defect/damage will result in a processing of a refund within 48 hours. It will then be down to the payment provider’s general terms of processing a refund for you to receive your refund.

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